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Substitution Policy
To provide the freshest, highest-quality arrangement possible, certain flowers, greenery, plants, or containers may occasionally need to be substituted based on seasonal and local availability.
When a substitution is necessary, we will make every effort to preserve the overall style, color palette, size, and value of the original design. Any substituted item will be of equal or greater value whenever possible.
Please note that the vase, container, basket, or decorative vessel used in your arrangement may differ from the one shown in our website photography due to availability.
Floral & Plant Substitutions
For arrangements featuring a single flower or plant variety, such as roses or orchids, we will prioritize maintaining the same floral or plant type. If the requested color is unavailable, a similar or complementary color may be substituted.
Designer's Choice
Photos shown for designer's choice arrangements are intended to represent the overall style, size, and design aesthetic.
Because each arrangement is individually designed by one of our florists, the exact flowers, colors, greenery, and placement may vary based on seasonal availability and the designer’s creative interpretation.
Each Florist Original will be created to reflect the selected style and price point while maintaining the quality and overall feel represented online.
Pet-Friendly Considerations
Some flowers and plants may be harmful or toxic to cats and dogs. If the recipient has pets, we encourage you to select a pet-friendly arrangement or contact us before ordering so we can help recommend appropriate options.
Please keep in mind that common flowers and plants may pose different levels of risk to pets.
Delivery Policy
Florist-Delivered Fresh Flowers & Plants
We proudly deliver fresh flowers and plants within a 20-mile radius of our East Columbus, Ohio flower shop.
Orders placed by 1:00 p.m. Eastern Time can typically be scheduled for next-day delivery. Earlier order deadlines may apply during holidays, peak seasons, or for certain delivery areas. While we do our best to accommodate special requests, specific delivery times cannot be guaranteed.
Standard delivery fees begin at $15. Delivery charges may vary depending on the destination, requested delivery date, delivery timeframe, and holiday demand.
Residential Deliveries
If the recipient is unavailable when delivery is attempted, our delivery team may leave the arrangement in a safe location when appropriate or attempt delivery again the following day.
During major holidays and high-volume periods, residential deliveries may arrive as late as 9:00 p.m.
To help ensure a successful delivery, we may contact the recipient directly to coordinate delivery when necessary.
Business Deliveries
If a business is closed or unable to accept the delivery when we arrive, we will generally attempt delivery again on the next business day.
During holidays and other high-volume periods, business deliveries may be completed as late as 5:00 p.m.
We may contact the recipient or business directly when necessary to coordinate delivery.
Hospital Deliveries
Before placing an order for hospital delivery, please confirm that the recipient is still admitted and able to receive flowers.
If the recipient has been discharged, transferred, or the hospital will not accept the delivery, the arrangement will be made available for pickup at our flower shop unless other arrangements are made.
Please include the recipient's room number and any other available delivery information when placing your order.
Apartments, Hotels & Multi-Unit Buildings
Please provide the recipient's apartment, unit, suite, or room number, when applicable. Missing or incomplete delivery information may result in delays.
Funeral & Sympathy Deliveries
Funeral, memorial, and sympathy arrangements may require additional preparation and delivery time. We recommend placing these orders as early as possible to ensure timely delivery before the scheduled service.