Store Policy | Memories Flowers Columbus

Store Policies

Last updated: September 10, 2026

Thank you for shopping at Memories Flowers, Gifts, and More.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy. The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Memories Flowers, Gifts, and More LLC, 5510 East Livingston Ave Columbus, Ohio 42323.
You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Goods refer to the items or service offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Memories Flowers, Gifts, and More, accessible from https://www.memoriesflowerscolumbus.com/.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country/State refers to: Ohio, United States
Company (referred to as either "the Company", "We", "Us" or "Our" in these Terms and Conditions) refers to Memories Flowers, Gifts, and More LLC, 5510 East Livingston Ave Columbus, Ohio 42323.
Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Website.
Terms and Conditions (also referred to as "Terms") means these Terms and Conditions, including any documents expressly incorporated by reference, which govern Your access to and use of the Service and form the entire agreement between You and the Company regarding the Service.
Third-Party Social Media Service means any services or content (including data, information, products or services) provided by a third party that is displayed, included, made available, or linked to through the Service.
Website refers to Memories Flowers, Gifts, and More, accessible from https://www.memoriesflowerscolumbus.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Account means a unique account created for You to access Our Service or parts of Our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Business, for the purposes of the CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information, or on behalf of which such information is collected, and that alone, or jointly with others, determines the purposes and means of the processing of Consumers' personal information, and that does business in the State of California.
CCPA and/or CPRA refers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Memories Flowers, Gifts, and More LLC, 5510 East Livingston Avenue Columbus, Ohio 42323.

How To Order

We make ordering flowers, gifts, event tickets, and specialty items easy. Please review the ordering option that best fits what you’re looking for.

Online Orders

Shop available products directly through our website.

Browse our available flowers, gifts, arrangements, and specialty items.
Select the item you would like to purchase.
Choose any available size, color, style, delivery, pickup, or customization options.
Add the item to your cart.
Review your cart to make sure your order details are correct.
Proceed to checkout.
Enter your contact, delivery or pickup, and payment information.
Submit your order.
Once your order is successfully placed, you will receive an order confirmation.

Please review all names, addresses, phone numbers, dates, card messages, and other order details carefully before submitting your order.

In-Store Orders

Prefer to shop with us in person? Visit our store during regular business hours.

Let a team member know what you are shopping for.
Browse available arrangements, flowers, gifts, and other products.
Our team can assist you with selecting an item or discussing available options.
Provide any delivery, pickup, card message, or recipient information needed.
Complete payment at the register.
Your team member will confirm your order details before your purchase is completed.

Availability may vary based on current inventory.

Pop-Up & In-Person Event Orders

When shopping with us at a pop-up, market, festival, community event, or other in-person event:

Browse the products available at our booth or display.
Select the item or items you would like to purchase.
Let our team know if you need assistance.
Complete payment using one of the payment methods available at that event.
Take your purchase with you unless the item is specifically marked for later pickup, delivery, or preorder.

Pop-up inventory is limited and may sell out. Products available at an event may differ from products available online or in-store.

Pre-Sale Orders

Pre-sales allow you to reserve select products before the official pickup, delivery, holiday, or event date.

Select the designated pre-sale item.
Review the product description carefully for the pickup, delivery, or fulfillment date.
Choose any available options.
Add the item to your cart and complete checkout.
Your order is not reserved until payment has been successfully completed.
Follow the pickup or delivery instructions provided with your order.

Pre-sale quantities may be limited. Once the available quantity has sold out, additional orders may not be accepted.

Flash Sale Orders

Flash sales are limited-time promotions available while supplies last.

Shop the products included in the flash sale during the advertised sale period.
Add your selected items to your cart.
Complete checkout before the promotion ends.
Your order is confirmed only after payment has been successfully processed.

Adding an item to your cart does not guarantee availability. Flash sale merchandise may sell out before the advertised end time. Flash sale pricing cannot be applied to orders placed before or after the promotional period unless otherwise stated.

Using a Promo Code

If you have a valid promotional code:

Add your eligible items to your shopping cart.
Proceed to checkout.
Look for the Promo Code, Coupon Code, or Discount Code box.
Enter the code exactly as provided.
Select Apply.
Confirm that the discount appears in your order total before completing payment.

Promo codes may have expiration dates, minimum purchase requirements, product restrictions, or other terms. Only one promotional code may be accepted per order unless otherwise stated. Discounts cannot be added after an order has been completed if the promotional code was not entered during checkout. Review terms and conditions of each promo code you intend to use.

Checkout

Before submitting your order, please carefully review:

Customer name and contact information
Recipient name
Delivery or pickup selection
Delivery address
Delivery or pickup date
Card or gift message
Product selections
Product quantity
Promotional discounts
Taxes and applicable fees
Final order total
Payment information

Once everything is correct, submit your payment. A confirmation page or confirmation email indicates that your order has been received. If you do not receive confirmation, please contact us before placing another order to avoid accidentally submitting a duplicate purchase.

Custom Orders

Looking for something created specifically for you? We welcome custom-order requests.

Custom orders may include:

Custom floral arrangements
Special color palettes
Specific flower requests
Large arrangements
Event florals
Memorial or sympathy designs
Celebration arrangements
Corporate orders
Specialty gifts
Other personalized floral requests

To request a custom order:

Contact our shop with your requested design, occasion, date, budget, colors, size, and any inspiration photos or special instructions.
Our team will review your request and determine availability.
We may contact you with questions, recommendations, substitutions, or pricing.
A quote or order total will be provided when applicable.
Your custom order is confirmed once the required payment or deposit has been received.

Submitting a custom-order request does not automatically guarantee availability. Specific flowers, colors, containers, and materials are subject to seasonal and supplier availability. When necessary, substitutions may be made while maintaining the overall style, color palette, and value of the arrangement.

Phone Orders

You may also contact our shop to place an order by phone.

Please be prepared to provide:

Your name
Your phone number
Your email address
Recipient's name
Recipient's phone number, when needed
Delivery or pickup preference
Complete delivery address
Requested delivery or pickup date
Occasion
Card message
Product or arrangement preference
Desired budget
Any special instructions
Payment information

Our team will review the order details with you before completing your purchase.

Phone orders are subject to product and delivery availability. For your protection, please only provide payment information directly to an authorized team member through an approved payment method.

Event Ticket Purchases

For classes, workshops, celebrations, special events, and other ticketed experiences:

Visit the event registration or ticket page.
Select the event you would like to attend.
Review the event date, time, location, ticket price, and event details.
Select the number of tickets needed.
Enter the requested attendee information.
Complete checkout and payment.
Save your confirmation email or digital ticket.

Your ticket or confirmation may be required for entry, check-in, product redemption, or participation. Please review the event’s cancellation, refund, transfer, age, attendance, and participation policies before purchasing. Tickets are subject to availability and may sell out.

Subscription Orders

Our subscription service makes it easy to enjoy fresh flowers on a recurring schedule without placing a new order each time.

To start a subscription:

Select the available flower subscription or recurring-order option.
Choose your preferred subscription frequency, such as weekly, biweekly, or monthly, when available.
Select your arrangement size, style, or other available preferences.
Enter the delivery or pickup information.
Review the subscription price and billing schedule.
Enter your payment information.
Complete checkout to activate your subscription.
You will receive confirmation once your subscription has been successfully created.

Recurring Payments

By purchasing a subscription, you authorize the payment method on file to be charged according to the selected subscription schedule. Applicable delivery fees, taxes, or other charges will be shown during checkout or included according to the terms of the subscription.

Flower Selection

Subscription arrangements may vary from delivery to delivery based on:

Seasonal flower availability
Current inventory
Designer selections
The subscription style or color preferences selected

Exact flowers are not guaranteed unless specifically stated as part of the subscription.

Changing Your Subscription

If changes are permitted, requests to update your subscription should be submitted before your next scheduled order is prepared.

Changes may include:

Delivery address
Recipient information
Delivery or pickup preference
Subscription frequency
Arrangement size
Billing information
Special instructions

Changes requested after an order has entered preparation may apply to the following subscription order instead.

Pausing or Skipping an Order

If your subscription allows pauses or skipped deliveries, requests must be submitted before the applicable order cutoff. Requests received after the cutoff may not take effect until the next scheduled billing or delivery cycle.

Canceling a Subscription

Subscription cancellation requests must be submitted according to the cancellation terms provided at the time of purchase. Canceling a subscription stops future eligible recurring orders and does not automatically cancel or refund an order that has already been processed, prepared, or scheduled for fulfillment.

Failed Payments

If a recurring payment cannot be processed, your upcoming subscription order may be delayed, paused, or canceled until valid payment information is provided.

Need Help With Your Subscription?

Contact our team if you need assistance starting, updating, pausing, or canceling your subscription. Please have the name and contact information associated with the subscription available so we can locate your order.

Need Help Ordering?

If you are unsure which ordering option to use, contact our team and we’ll be happy to help you determine the best way to place your order.

For the fastest service, please have your preferred product, budget, date, delivery or pickup preference, and recipient information ready when contacting us.

Payment Methods

We may offer several payment options depending on how and where your order is placed. Available payment methods may vary for online, in-store, phone, event, custom, subscription, or commercial orders.

Payment must be successfully received or approved before an order is considered confirmed unless other payment arrangements have been authorized in advance.

Debit & Credit Card Payments

We accept eligible debit and credit card payments through our approved payment systems.

To pay by debit or credit card:

Enter or provide the requested card information.
Confirm your billing information when required.
Review your order total.
Submit payment.
Wait for payment approval and order confirmation.

Your card must be successfully authorized before your order can be confirmed.

For security, please do not send complete debit or credit card information by regular email, social media message, or other unsecured communication methods.

Gift Card Payments

Valid gift cards issued or accepted by our business may be used toward eligible purchases.

When using a gift card:

Enter the gift card number or code during checkout when available, or present the gift card to a team member for an in-person purchase.
The available balance will be applied to your eligible purchase.
If the gift card does not cover the full purchase amount, another accepted payment method may be required for the remaining balance.

Gift cards may be subject to additional terms, exclusions, expiration rules where legally permitted, or other conditions disclosed at the time of purchase.

Gift cards generally have no cash value except where required by applicable law.

Gift Certificate Payments

Valid gift certificates issued by our business may be applied toward eligible purchases according to the terms printed or provided with the certificate.

When using a gift certificate:

Present or provide the valid certificate information.
We will verify the certificate and available value.
The applicable amount will be applied to your purchase.
Any remaining balance must be paid using an accepted payment method.

Gift certificates may not be replaced if lost, stolen, damaged, or used without authorization unless otherwise required by law or stated in the certificate terms.

Cash Payments

Cash may be accepted for eligible in-store, pop-up, event, or other approved in-person purchases.

Please do not mail cash.

Cash orders are considered paid once the full amount due has been received and recorded by our team.

For custom, advance, or special orders, cash payment may be required before the order enters production or preparation.

Check Payments

Checks may be accepted for certain eligible orders at our discretion.

If check payments are accepted:

The check must be made payable to the business name provided by our team.
The check must be completed for the correct amount.
Identification or additional information may be requested.
Orders may not be prepared, released, delivered, or confirmed until the check has been accepted or cleared.

Returned, rejected, stopped, or insufficient-funds checks may result in the order being canceled, delayed, or placed on hold.

Any applicable returned-check fees may be charged where permitted by law.

We may decline check payments for certain products, events, flash sales, custom orders, or time-sensitive purchases.

ACH Payments

ACH or electronic bank transfer payments may be available for approved orders, including certain large, corporate, event, commercial, or custom orders.

If ACH payment is available, payment instructions will be provided through an approved payment method or invoice.

Please verify all payment instructions before sending funds.

An ACH order may not be considered fully paid until the funds have successfully cleared and been received.

Customers are responsible for providing accurate banking and payment information.

If an ACH transfer is returned, rejected, reversed, or unsuccessful, the order may be delayed or canceled until another approved payment method is received.

Installment Payments

Installment or payment-plan options may be available for certain qualifying purchases.

If installment payments are offered, the payment schedule, deposit amount, installment amounts, due dates, and remaining balance will be provided before the payment plan is accepted.

By agreeing to an installment plan, you agree to make each payment according to the approved payment schedule.

Unless otherwise stated:

The required deposit or first payment must be received before the order is considered confirmed.
All required payments must be made by their scheduled due dates.
The final balance may be required before products are prepared, released, delivered, installed, or provided.
Missing an installment payment may delay or suspend fulfillment.
Products, services, or event-related items may not be released until required payments have been received.
Installment plans may not be available for every order.

Any cancellation or refund of an installment order will be subject to the applicable cancellation, refund, custom-order, event, or product policy.

Failed or Declined Payments

Payments may be declined or fail for reasons including insufficient funds, incorrect card or billing information, expired payment methods, fraud-prevention measures, bank restrictions, processing errors, or other payment-provider issues.

If your payment is declined or unsuccessful:

Review your payment information for accuracy.
Try the payment again if appropriate.
Contact your bank, card issuer, or payment provider if the problem continues.
Use another accepted payment method when available.
Contact our team if you need assistance completing your order.

An order is not considered paid or confirmed until the payment has been successfully approved.

We are not responsible for fees, holds, restrictions, or declines imposed by a customer's bank, card issuer, payment provider, or financial institution.

Repeated failed payment attempts may cause an order to be placed on hold or canceled.

Payment Authorization

By submitting payment, you authorize us and our approved payment processors to charge the payment method provided for the amount shown at checkout, on an invoice, or as otherwise agreed. For subscriptions, installment plans, or other recurring payments, additional authorization terms may apply.

Payment Receipts

Customers may receive a printed, emailed, texted, or electronic receipt depending on the method used to place the order.

Please retain your receipt, confirmation number, invoice, or order confirmation for your records.

Substitution Policy

To provide the freshest, highest-quality arrangement possible, certain flowers, greenery, plants, or containers may occasionally need to be substituted based on seasonal and local availability.

When a substitution is necessary, we will make every effort to preserve the overall style, color palette, size, and value of the original design. Any substituted item will be of equal or greater value whenever possible.

Please note that the vase, container, basket, or decorative vessel used in your arrangement may differ from the one shown in our website photography due to availability.

Floral & Plant Substitutions

For arrangements featuring a single flower or plant variety, such as roses or orchids, we will prioritize maintaining the same floral or plant type. If the requested color is unavailable, a similar or complementary color may be substituted.

Designer's Choice

Photos shown for designer's choice arrangements are intended to represent the overall style, size, and design aesthetic.

Because each arrangement is individually designed by one of our florists, the exact flowers, colors, greenery, and placement may vary based on seasonal availability and the designer’s creative interpretation.

Each Florist Original will be created to reflect the selected style and price point while maintaining the quality and overall feel represented online.

Pet-Friendly Considerations

Some flowers and plants may be harmful or toxic to cats and dogs. If the recipient has pets, we encourage you to select a pet-friendly arrangement or contact us before ordering so we can help recommend appropriate options.

Please keep in mind that common flowers and plants may pose different levels of risk to pets.

Delivery Policy

Florist-Delivered Fresh Flowers & Plants

We proudly deliver fresh flowers and plants within a 20-mile radius of our East Columbus, Ohio flower shop.

Orders placed by 1:00 p.m. Eastern Time can typically be scheduled for next-day delivery. Earlier order deadlines may apply during holidays, peak seasons, or for certain delivery areas. While we do our best to accommodate special requests, specific delivery times cannot be guaranteed.

Standard delivery fees begin at $15. Delivery charges may vary depending on the destination, requested delivery date, delivery timeframe, and holiday demand.

Residential Deliveries

If the recipient is unavailable when delivery is attempted, our delivery team may leave the arrangement in a safe location when appropriate or attempt delivery again the following day.

During major holidays and high-volume periods, residential deliveries may arrive as late as 9:00 p.m.

To help ensure a successful delivery, we may contact the recipient directly to coordinate delivery when necessary.

Business Deliveries

If a business is closed or unable to accept the delivery when we arrive, we will generally attempt delivery again on the next business day.

During holidays and other high-volume periods, business deliveries may be completed as late as 5:00 p.m.

We may contact the recipient or business directly when necessary to coordinate delivery.

Hospital Deliveries

Before placing an order for hospital delivery, please confirm that the recipient is still admitted and able to receive flowers.

If the recipient has been discharged, transferred, or the hospital will not accept the delivery, the arrangement will be made available for pickup at our flower shop unless other arrangements are made.

Please include the recipient's room number and any other available delivery information when placing your order.

Apartments, Hotels & Multi-Unit Buildings

Please provide the recipient's apartment, unit, suite, or room number, when applicable. Missing or incomplete delivery information may result in delays.

Funeral & Sympathy Deliveries

Funeral, memorial, and sympathy arrangements may require additional preparation and delivery time. We recommend placing these orders as early as possible to ensure timely delivery before the scheduled service.

Return/Exchange Policy

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:

By email: hello@memoriesflowerscolumbus.com
By visiting this page on our website: https://www.memoriesflowerscolumbus.com/contact-us
By mail: 5510 East Livingston Ave Columbus, Ohio 42323

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days
The Goods are in the original packaging
The Goods were not used or damaged
You have the receipt or proof of purchase

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods to the following address:

5510 East Livingston Ave Columbus, Ohio 42323

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:hello@memoriesflowerscolumbus.com
By visiting this page on our website: https://www.memoriesflowerscolumbus.com/
By mail: 5510 East Livingston Ave Columbus, Ohio 42323